Where’s my phone?

From label to payout.

• Label sent — your prepaid label is in your inbox. Print it, tape it on, drop the package at any post office. Nothing to pay.
• In transit — the carrier has scanned it. The tracking number on your sale page links straight to the carrier's own tracking.
• Received — it has landed at 15300 Livernois. We inspect the same day it arrives.
• Inspecting — we are checking the IMEI, the condition against what you described, and that iCloud is signed out.
• Revised — something differed from the description and we have sent you a new number. You can accept it or decline and have the phone back.
• Paid — done. Check, Zelle, Cash App or PayPal, whichever you picked, sent within one business day of the inspection.

Roughly how long: the post usually takes two to five days to reach Detroit from anywhere in the country, the inspection happens the day the box is opened, and the money follows the next business day. If a status has not moved in a week, that is worth a call — not a worry, just a nudge.

SM-, then four digits, then four more.

It looks like SM-2609-0042 and it is on the confirmation we emailed when you chose to ship, and printed on the label itself. Enter it above with the email or phone number you gave us at the time — that pairing is the whole login, so there is no password to forget.